Client delivery services for workplace and server management
The IT workstation and server infrastructure used at ETH Zurich is tailored to the specific needs of research, teaching and adminis?tration. To operate this infrastructure efficiently, flexibly and scalably, the following operating system and software distribution systems, client deployment systems, and other tools are available. Together, these solutions manage approximately 20,000 clients and servers.
The packaging of software products forms part of this service. Packaging entails the preparation of all required software products so that they can be automatically installed and uninstalled without user intervention as well as making ETH- or customer-specific presets and configurations.
A central antivirus management console is available to complement the above services and provides an additional security element.
All solutions used have an easy-to-use user interface and enable the extensive delegation of functions and roles to support groups or end-customer advisers, known as deployment managers. These features allow independent adaptation and optimisation of the managed systems, for example with regard to configuration, software package integration, type of software distribution (from automated to self-service), continuous patch management, inventory, flexible help for support in the area of IT security and much more
Apple
The Jamf Pro solution used for macOS-, iOS- and iPadOS-based devices also has a “Self Service” kiosk application for end users. The solution has been in operation since 2018.
Linux
The deployment system used for Linux Red Hat Satellite in combination with Ansible enables reproducible, automatic installation and configuration of Red Hat Enterprise Linux based servers, maintenance of the operating system and other applications.
Windows
The baramundi Management Suite (bMS) solution used for Windows-based computers has been in operation since 2007 at ETH Zurich. In addition, independent baramundi instances each with several thousand Windows computers are operated at PSI and at Eawag.
A Windows Server Update Service (WSUS) is available to supplement the ETH internal update source for Microsoft client and server operating systems and applications.
Terminal server farm for enterprise administration tasks
The ID-4EA Farm service is based on Microsoft Remote Desktop Services and offers a central entry point for using administration consoles of various ETH Zurich IT Services infrastructure backend services, which are used for client and server management.
Customer groups
The service is exclusively available to the following customer groups:
IT Support Groups (ISG) including support groups for IT Services, IT Coordinators and IT Managers at professorship, institute or department level.
Costs
The services are financed centrally by IT Services and can be used free of charge by all organisational units of ETH Zurich.
Ordering
Please contact us if you are interested. We would be happy to advise you personally.
Service access to the aforementioned solution will only be set up after deployment managers have completed the ETH internal training course; following this, service access will be available to you within one to five working days. You will also have access to the customer portal of IT Services Client Delivery, which contains lots of useful information and service-specific instructions.
Apple
Manufacturer: external pageJamfcall_made
Contractual partners: external pageanykey IT AGcall_made
References:
JNUC 2019: Jamf and AutoPkg
Linux
Manufacturer and supplier: external pageRed Hatcall_made
References: Red Hat Case Study: ETH Zurich Chooses Red Hat Enterprise Linux and Red Hat Satellite
Windows
Manufacturer: external pagebaramundi software AGcall_made
Contractual partners: external pageA+E Informatik GmbHcall_made
References: external pageIT Magazine article: ETH consolidates Client Managementcall_made
Support / Contact
Please use our online forms for your support requests: protected pageIncident formlock
Then to Service Catalogue ? Workplace ? Client Delivery
Please contact the Service Desk if you have any questions.
We would also be happy to advise you personally. Please use also our online forms for your enquiries. We will get in touch with you: protected pageRequest formlock
Then to Service Catalogue ? Workplace ? Client Delivery